Return & Cancellation Policy
At Tactical Fiber, we want our customers to receive the correct products and be satisfied with their purchase. Because many of our fiber optic cable assemblies are manufactured, terminated, or cut to a customer’s specified length or configuration, return and cancellation eligibility depends on the type of product ordered. Order CancellationsOrders may be cancelled without penalty if cancellation is requested before the order has entered production, been cut to length, customized, or shipped. Once production has begun on a custom or made-to-order product, the order cannot normally be cancelled. If we are able to stop production, Tactical Fiber may, at its discretion, accept the cancellation subject to charges for materials, labor, or other costs already incurred. To request a cancellation, please contact Tactical Fiber as soon as possible and provide your order number. Standard Stock ProductsUnused standard stock products may be returned within 30 days of delivery, subject to prior authorization from Tactical Fiber. Returned products must be:
Approved returns of non-defective standard products are subject to a 20% restocking fee. Original shipping and handling charges are non-refundable. The customer is responsible for return shipping costs unless the return is the result of an error by Tactical Fiber or the product was defective when received. Custom-Length and Made-to-Order ProductsCustom-length, custom-configured, specially manufactured, modified, or made-to-order products are non-returnable and non-refundable. This includes fiber optic cable assemblies cut or manufactured to a length or configuration selected or specified by the customer. Please verify cable type, connector type, length, gender, configuration, and other specifications carefully before placing a custom order. This restriction does not apply when Tactical Fiber supplied an incorrect product or when a product is defective and otherwise qualifies for warranty service. Defective, Damaged, or Incorrect ProductsIf your order arrives damaged, defective, or different from what you ordered, please contact Tactical Fiber promptly. We will evaluate the problem and, when appropriate, repair or replace the product or provide a refund or other appropriate remedy at our discretion and as required by applicable law. Please retain the product, packaging, shipping carton, and shipping labels until the claim has been resolved. Photographs or other information may be requested to help us evaluate shipping damage or a product defect. Return Authorization RequiredAll returns require prior authorization and an RMA number from Tactical Fiber. Products returned without authorization may be refused and returned to the sender. Issuance of an RMA does not itself guarantee that a return will qualify for a refund. Returned products will be inspected after receipt to confirm eligibility under this policy. Return ShippingFor returns involving non-defective products, the customer is responsible for all return shipping costs and assumes responsibility for the product until it is received by Tactical Fiber. We recommend using a trackable and insured shipping method. If Tactical Fiber shipped an incorrect product or authorizes a return because of a verified defect, Tactical Fiber will provide return-shipping instructions and, when applicable, arrange or reimburse reasonable return shipping costs. RefundsOnce an authorized return has been received and inspected, any approved refund will be issued to the original payment method, less any applicable restocking fee, shipping charges, or other authorized deductions. Please allow a reasonable processing period after the returned product has been received and inspected. Your bank or payment provider may require additional time to post the refund to your account. Shipping DamageVisible shipping damage should be reported as soon as possible after delivery. Please retain all original packaging and take photographs of the shipping carton and damaged product. We will work with you and, where appropriate, the carrier to resolve the claim. Products Not Eligible for ReturnUnless defective or supplied incorrectly by Tactical Fiber, the following products are not eligible for return:
Incorrect Customer SpecificationsCustomers are responsible for confirming that the products ordered are suitable for their intended application. Custom products manufactured according to the specifications provided or selected by the customer are not considered defective or incorrect because the customer subsequently determines that a different length, connector, configuration, or specification was required. ExceptionsTactical Fiber reserves the right to make reasonable exceptions to this policy on a case-by-case basis. Any exception does not waive this policy for future orders. Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law. Contact UsTo request an RMA, report a problem, or request cancellation of an order, please contact Tactical Fiber and include your order number, product information, and reason for the request. Tactical Fiber Systems
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