Returns and Cancellations

Return Period
Eligible standard products may be returned within 7 days of delivery, subject to the conditions below.
Customers must contact Tactical Fiber Systems before returning merchandise to obtain return authorization and return instructions.
Unauthorized returns may be refused or may experience delays in processing.
Eligible Returns
To qualify for a return, standard products must generally be:

  • Shipped back to Tactical Fiber Systems within 7 days of delivery
  • In new and resalable condition
  • Complete with supplied components and accessories
  • In the original packaging where reasonably possible
  • Free from damage caused by installation, misuse, modification, neglect, or abuse

Restocking Fee
Approved returns of non-defective merchandise are subject to a 20% restocking fee.
The restocking fee is calculated based on the purchase price of the returned merchandise.
Restocking fees do not apply when a return is necessary because Tactical Fiber Systems supplied an incorrect product or when a product is verified to have been defective when supplied.
Return Shipping
Customers are responsible for return shipping costs on eligible non-defective returns.
Customers are responsible for ensuring that returned merchandise is properly packaged and reaches Tactical Fiber Systems safely.
We recommend using a trackable and insured shipping service for returned merchandise.
Original shipping charges are non-refundable except when the return results from an error by Tactical Fiber Systems or as otherwise required by law.

NO REFUNDS OR CANCELLATIONS ON 1,000 FOOT CABLES AND LONGER, CUSTOM-LENGTH AND MADE-TO-ORDER CABLES
THEY ARE NON-RETURNABLE AND NON-REFUNDABLE
Many Tactical Fiber Systems cable assemblies are manufactured, cut, terminated, or configured specifically to the length and specifications selected by the customer.
Once production of a custom-length or made-to-order cable has begun, the order cannot normally be cancelled, returned, or refunded.
This restriction includes products manufactured or modified specifically according to a customer's requested length, connector configuration, or other custom specifications.
This restriction does not affect claims involving a product that is verified to be defective, damaged when delivered, or manufactured incorrectly by Tactical Fiber Systems.
Customers should carefully verify cable length, connector type, fiber type, and other specifications before placing an order for a custom product.
Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged, or materially different from what you ordered, please contact Tactical Fiber Systems promptly.
After verification, we will provide an appropriate remedy, which may include repair, replacement, or refund.
When Tactical Fiber Systems supplied an incorrect product or the product is verified to have been defective when supplied, Tactical Fiber Systems will be responsible for reasonable return shipping costs and no restocking fee will apply.

REFUNDS
Once an authorized return is received, the merchandise will be inspected.
Approved refunds are generally processed within 5–10 business days after receipt and inspection.
Refunds will normally be issued to the original payment method.
For eligible non-defective returns, the refund will be reduced by the applicable restocking fee. Original and return shipping charges are not refundable.
Banks, credit-card issuers, and payment providers may require additional time to post a refund after it has been processed by Tactical Fiber Systems.

ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
Standard orders that have not shipped may generally be cancelled.
ALL 1,000 FOOT CABLES AND LONGER, CUSTOM-LENGTH AND MADE-TO-ORDER CABLES ARE NON-RETURNABLE AND NON-REFUNDABLE
AND CANNOT BE CANCELLED IF IT IS ALREADY IN PRODUCION.

CONTACT US
For shipping questions, return authorization, damaged shipments, or refund inquiries, please contact:
Tactical Fiber Systems
Website: tacticalfiber.com
Please use the telephone number, email address, or contact form provided on our Contact Us page.
When contacting us regarding an existing order, please include your order number.